Stuck? Unlikely. But here's help.

Three boxes, counted down. 3 — who's it for: paste, photograph or type the receiver. 2 — the parcel: weight and a size. 1 — pick a rate and pay. The label lands in your email as a PDF; print it, stick it on, drop the parcel at the shop or wait for pickup.

Ordinary parcels: clothes, books, electronics, gifts, returns. Each carrier has a list of things it won't carry (dangerous goods, live animals, cash, most liquids under pressure). If you're unsure, write to us before you buy the label.

S 23×16×5 cm (a book, a phone) · M 30×20×10 cm (shoes, a sweater) · L 48×35×20 cm (a moving box for the small stuff). Bigger or oddly shaped? Pick custom and type the centimetres.

Carriers price in weight bands. Round up honestly: a parcel that turns out heavier than the label says gets re-weighed and re-billed by the carrier, which is slower and dearer than getting it right in box 2.

Each rate shows a little pill: 🏪 parcel shop or 🏠 home. Parcel shop is usually the cheapest — the receiver collects it nearby. Home delivery goes to the door. The pill's tooltip says which is which.

Any drop-off point of the carrier you picked — the label's email links to a map. Pickup from your address is available on some routes and shows as its own rate.

Only when the parcel crosses a customs border — for example to Norway or the UK. Box 2 asks for it automatically when the route needs it, and the customs form is generated for you. Inside the EU it stays an optional chip.

Pay now charges the card and releases the label. Pay later releases the label immediately and emails a payment link — pay within 60 minutes or the label voids itself and nothing is charged. Handy when the parcel is already taped shut.

The one you picked in the header: DKK, EUR, SEK, NOK or GBP. The picker changes every price on the site, and the payment is made in that currency.

In your email as a PDF the moment it's paid (or issued, with pay later). Check spam if it takes more than a minute. The receipt and tracking link are in the same email.

Any printer, black and white is fine. A4 works — fold along the frame and tape it flat over the parcel, barcode uncovered. Label printers (4×6″) print it at native size.

Yes — every label has a tracking number and a link in the email. It updates as the carrier scans the parcel; the first scan is at drop-off.

A label can be cancelled before the carrier has scanned it. After that it's a shipment and the carrier's rules apply. Timelines and refunds are in the terms; if in doubt, write to us with the order reference.

No. Your email is your receipt, your label delivery and your support reference. Optional accounts are self-serve at /account — saved addresses and a prepaid wallet, for people who ship often.

It's read once to fill the receiver fields and then discarded — the photo, screenshot or pasted text is not kept. The address itself goes on the label, which is what you asked for.

To save you two clicks: the desk looks at your IP, time zone and browser language and picks a likely country, currency and language. Change any of them in the header — your choice is remembered on this device and beats the guess.

Right here. Short version: we keep what the label and the receipt need, the payment provider keeps the card, and nobody gets a marketing cookie.